Returns & Refunds Policy

Damage-Only Refund Policy

Because Sève Racine is a cosmetic product applied directly to the skin and scalp, we are unable to accept returns or exchanges once a bottle has been opened or used, except in the case of genuine damage during transport. Our bottles are matte black plastic, which can show scuffs or cracks clearly if mishandled in transit. Please inspect yours carefully upon arrival.

How to Report Damage

Once we confirm the damage occurred during transport, we will send a replacement within 2 to 3 business days at no additional cost to you.

• Inspect your bottle at the moment of delivery, with the delivery agent present if possible
• If damaged, take a clear photo immediately
• Contact us via WhatsApp or email within 24 hours of delivery with your order details and photo

What Isn't Covered

Change of mind, incorrect self-diagnosis of hair concerns, or dissatisfaction with results after correct product use are not eligible for refund. We're happy to help you get the most from your product. Message us on WhatsApp with any questions before or during use.